Advanced Connections, LLC
36 Jasper Thomas Rd
Crawfordville, FL 32327
Do I need to be present to have the assembly tested?
No. In most cases the backflow prevention assembly is located outside near the water meter. We do not need to come inside in order to complete the test. If we do need you to be there we will call you and arrange a time that will work best for you. You'll know we've been there because we will leave you a copy of the test report for your records and invoice.
When and how do I pay for the test?
You can pay when you schedule your test or after the test has been performed. We will leave you an invoice as well as a copy of your test report (for your records) when we test your assembly. PLEASE NOTE: We do not file your test report with your water provider until full payment has been received.
We have several convenient options for you to pay:
- Pay online through our website. Make sure you include your invoice number in the memo area as well as the testing address if possible.
- Mail a payment to Advanced Connections, LLC at109 Hollywood Way, Crawfordville, FL 32327. Please be sure to include your invoice number on the check to ensure we credit the payment to the proper account.
- E-Bill/Bill Pay feature with your bank to send the payment. Make sure you include your invoice number in the memo area as well as the testing address if possible.
Who files the test/certification report?
We will file the appropriate paperwork with the water provider as part of our service. We will also provide you with a copy of the test report for your records. Your report will be filed as soon as we receive payment for the test and/or other services or repairs. PLEASE NOTE: The test report will not be filed until full payment has been received.
How do I know if my report has been filed?
In most cases your water provider will not notify you when they receive the certification/test report. We do not notify you when we have sent the certification/test report to the water provider. Most water providers will send a second notice if they have not received an annual certification report. So if you do not receive a second notice you will know that the report has been turned in to the water provider. If you are unsure, you can always call your water provider and ask if they have received a report.
What if my assembly fails (does not pass) the test?
If the assembly does not pass the test it will need to be repaired. In some cases, depending on the age of the assembly and other circumstances, it may need to be completely replaced.
How will you inform me if my assembly fails?
We will leave you a note informing you the reason(s) why the assembly has failed. Depending on the location and area we will also leave you a quote for the anticipated repair. NO WORRIES! NO REPAIR WILL BE DONE UNTIL WE HAVE SPOKEN AND HAVE RECEIVED YOUR APPROVAL. We have been certified to repair backflow preventer assemblies through the University of Florida's TREEO repair course.
Why would my assembly fail the test?
There are several reasons why the assembly can fail. One reason is that the rubber components inside have worn out and need to be replaced with new parts. The rubber parts inside the assembly are a lot like your car tires. They are moving back and forth and are pressing against a hard surface and over time they lose there ability to completely seal and prevent backflow from occurring. Sometimes the age of the unit itself could be a cause for test failure. Another common cause is freeze damage or broken components inside the assembly. Frequently, the cause is simply debris in the line which prevent the assembly components from sealing properly. Depending on the type of assembly you have, if it is failing because of debris, we will go in and clean the unit out, flip the check rubbers over (to use the other side), flush the pipes out (to remove any other debris in the line) and re-test at no additional charge. Most of the time, in this case, a good cleaning removes the debris and the unit will pass.